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FAQ's

How do I use this Web site?
If you’re an individual looking for transportation options, click on the Find-a-Ride tool and enter your travel information. The tool will search a transportation database to find the transportation services that meet your needs. If the tool does not find transportation options for you, search the Provider Directory to see if there are any other services that interest you. If you’re a non-profit organization or case manager, you can help guide your clients through the Find-a-Ride tool or search the Provider Directory to find transportation providers who could provide rides for free or at cost to your organization.


I don’t know how to ride the bus, is there someone who can show me what to do?
Sun Tran offers Sun Tran Accessible Rider Training (START), a free mobility training program designed to help individuals with disabilities and seniors gain greater independence by learning how to ride the bus. START covers several areas associated with bus travel, and includes a ride on a Sun Tran bus. Mobility training offers comfortable one-on-one or group setting instruction. Please call 206-8881 for more information or go to www.suntran.com.

Who do I call for assistance in using this Web site?
Please call Pima Association of Governments at (520) 792-1093.

Who hosts this site?
Pima Association of Governments (PAG) created this Web site as part of its work to improve transportation options for older adults and people with disabilities. A variety of transportation providers in the region assisted in the development of Pima Find-a-Ride in coordination with PAG and we are very grateful for their support.
Is PAG a transportation company?
No. Pima Association of Governments is a non-profit metropolitan planning organization that works on transportation, environmental and energy planning throughout Pima County. As part of its work, PAG assists the Arizona Department of Transportation and the Federal Transit Administration in the implementation of multiple transportation grants for non-profit organizations and public transportation providers. PAG holds quarterly Transportation Coordination Meetings for all grantees, and anyone else interested transportation provision, in order to comply with federal and state requirements to coordinate transportation services in the region. To learn more about PAG’s transportation coordination efforts and transportation grants, click here

The information on this Web site is outdated. What should I do?
This Web site is intended for informational purposes only. PAG and the transportation providers listed on the Web site do not claim responsibility for errors or omissions in the information provided. For the latest traveler information, please go directly to the transportation providers Web sites. Links to those Web sites are available in the Provider Directory. Please let us know if information is outdated or incorrect by contacting PAG at (520) 792-1093 or James and we will correct the information.

I was dissatisfied with the service I received from a transportation provide you recommended on this Web site. What can I do?
All complaints and concerns about transportation services should be reported to directly to the transportation provider.

I’m a non-profit transportation provider; are there resources to help me train my drivers and staff who assist with transportation?
Yes, the Arizona Department of Transportation provides access to free training resources on its Web site: www.nationalrtap.org



Contact information: (520)792-1093 Copyright Pima Association of Governments. This Web site is intended for informational purposes only. PAG and the transportation providers listed on the Web site do not claim responsibility for errors or omissions in the information provided.